customer services

A lot of companies look for call center services everywhere with not much success. Back in 2004, several large BPO's have started migrating to Philippines call center locations. Vonage, Dell, Sprint, as well as Orbitz.com shut down their Indian centers and started going to the Philippines. Right now, all major clients are expanding to the Philippines and have major operations in the country.

There are some differences in these geographical locations of India and the Philippines and each has its edge over the other. So what exactly are the more specific characteristics that define the Philippine contact center industry.  https://freewebads.us/453/posts/3/135/810678.html

Right now, India is still a much bigger contender in the global call center competition. This is because of the sheer amount of its population and also because it was established earlier. The Philippines comes in second in the call center and general BPO global competition since it has a smaller population compared to the monster population of India and the cheap labor that comes with such a large population. But the Philippines is also known for its humongous population (overpopulation is actually a major problem in the country) and can therefore compete quite easily.  http://www.qtellmanufacturerforum.com/457/posts/8-Business-to-Business-/278--Marketing-and-Advertising/144764-Inbound-Call-Center-Services-amp-Inbound-Customer-Services-Outsourcing.html

Increased performance, savings in overhead costs and better ratings from the customers calling the customer service or help desks numbers can be observed when moving into Philippines call center businesses. These observations may be enough to someday warrant a bigger migration to the country of BPO companies. But of course, as there are already a lot of established centers in the India and since the industry there has already gained enough foundation strength, these two call center locations will be battling it out for many more years to come.


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